Posted by Anthony VanVolkinburg on Tuesday, May 16 2017
I've been using the graphtec fc7000 mk2-60 for quite a while and all up until a few weeks ago, it's worked great. However, it just stopped working. I'm using flexisign and production manager. Now when I try to cut any vinyl or even try a test cut, it says cannot open port. I can't find the plotter in the windows device manager now either. I've reinstalled flexisign and the device drivers and also tried it on a different computer. I believe it's the graphtec hardware. Recently, there was a thubderstorm in my area and I believe it took out my internet modem, the Ethernet port on my computer and now the plotter. I don't see any physical damage to anything inside the plotter. Does anyone have any suggestions?
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If you need your Graphtec unit tested or repaired
then give us a call at 1-336-969-0110.
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266 Northstar Dr. Suite 136
Rural Hall, NC 27045
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